FAQS

What Is A Preorder?

A preorder allows you to reserve an upcoming product before it is officially released. This ensures you secure the item in advance, especially for limited or high-demand stock.

Is full payment required?

Yes. For all preorder items, customers are required to complete full payment before shipment.

When will I receive my preorder item?

Each product page will show the Estimated Arrival Time (ETA). Please note that actual arrival dates may vary due to manufacturing, shipping, or customs delays.

Can I cancel or get a refund after full payment for preorder item?

No. Once full payment has been made, orders cannot be cancelled or refunded under any circumstances.

Can I combine in-stock items with preorder items?

We recommend placing separate orders. In-stock items will only be shipped when the preorder item arrives if combined in a single order.

How Do I Place An Order?

First, you will need to sign up an Account first. Simply click here to sign up. In Raisen, we value your personal privacy and we only collect essential information that is needed to send your purchase to your doorstep.

Payment Type

For local orders, Raisen accepts payment via payment Gateway - SenangPay which supported VISA, MASTER, ONLINE BANKING (FPX), TOUCH ‘N’ GO, BOOST, GRAB PAY, SHOPEE PAY.

Shipping & Delivery Time

We will always do our best to deliver within the estimated timeframes. Kindly refer here for further details of the shipping & delivery time.

Packing

We do provide extra protection for box collectors. Kindly refer here for further details on how we pack our products

Collect In Store

Yes. You may purchase your order online and click on the selected stores that you would like to collect during checkout. There would be no shipping fee if you choose the "Pickup in store" option.

How Do I Check The Tracking Number Of The Parcel?

You can click on the relevant order in your account to check your parcel tracking number.

Who Can I Ask If I Have Further Enquiries?

You may click on the whatsapp button at the bottom right corner to chat with our customer service. Or you may email us [email protected] for further enquiries. For direct contact, WhatsApp us at 019-6896691.